For small quantity order 1-5units, lead time for the order ready to delivery is 20-30 days. Depend on the model, size, color and quantity. We will confirm a lead time after checking your order.

Frey e-bikes are manufactured in China.

Typically it is 90-120 days depending on the demands of the Frey Factory.

Since 2013, Frey Bike has been making bikes and exporting them worldwide. We, Frey Bike company, have been actively developing and supplying high-performing electric bikes for all valuable riders since 2013. In the past 9 years, we have endeavoured to advance e-bike manufacturing processes, explore new technologies, maximize e-bikes capabilities. Moreover, we are devoted to supporting e-bike communities for cycling enthusiasts in China and throughout the world.

Yes Frey offer both a six month and 12 month extended warranty program.

We offer 2 years warranty for electrical system include battery, charger, motor system and bike framework after you receive the bike. Please kindly note you must make sure to use the bike in normal and suitable condition without unauthorized disassembly, modification, abnormal, overload or excessive use, impact, accidents etc. And bicycle consumables include tires, brake pads, chain, cassette etc are not in warranty area if they are in good condition and works well when you receive the bike.

If you know about FREY bikes and you have plan to order the determined model, just find out the bike model in product list and choose suitable size and color available to order. If you have not final decided what bike to order, you can contact us to tell you specific needs and we will advise or recommend some model for your choice About size to choose, general advice for the size fit for different height riders as below for reference: M size 165-175cm, L size: 170-185cm, XL size: 180-195cm You can also find a detailed geometry chart for the model in the product page. And you can check and decide the size by yourself.

All our Frey eBikes have been limited to a maximum speed of 25 km/h and 250 Watts in line with Australian Law. For use on private property bikes can be unrestricted to factory default spec.

1. Look up the sag recommended for your frame in your user manual. 2. Set your rebound and compression adjustment to the open or trail positions. Unscrew the air valve and thread a shock pump onto the air valve. Add air pressure (in psi) equal to your body weight including all riding gear. 3. To check the sag, push the o-ring against the seal, then mount the bicycle while propped up against a wall. Sit in the saddle in a normal riding position, without bouncing. Do not set sag while riding! 4. When the pressure is correctly set, the o-ring will move about 30% of the shock stroke distance after the rider's weight has been applied to the bike with no bounce. 5. Add more air pressure if your sag is greater than 30%; release air pressure if your sag is less than 30%. Repeat steps 3-4 until your sag is correctly set.

Rebound damping (usually a red knob) controls how quickly the shock returns after compression. The rear shock has a range of rebound clicks to fine-tune the rebound return rate. See your user manual for the suggested rebound adjustment. Use the below steps as a guide: 1. Start with the rebound set in the middle of the click range. 2. Turn clockwise for slower rebound (heavier riders, slower speed, bigger hits). 3. Turn counter-clockwise for faster rebound (lighter riders, faster speed, smaller bumps, and greater traction).

Most forks with an air spring have a small decal on the back of the fork’s lower leg to indicate suggested air pressure for your rider weight, including all riding gear. You can also find this information in your user manual. If you don't have this information handy, you can estimate 1/2 of your rider weight.