FAQ
If you know about FREY bikes and you have plan to order the determined model, just find out the bike model in product list and choose suitable size and color available to order.
If you have not final decided what bike to order, you can contact us to tell you specific needs and we will advise or recommend some model for your choice
About size to choose, general advice for the size fit for different height riders as below for reference:
M size 165-175cm, L size: 170-185cm, XL size: 180-195cm
You can also find a detailed geometry chart for the model in the product page. And you can check and decide the size by yourself.
We offer 2 years warranty for electrical system include battery, charger, motor system and bike framework after you receive the bike.
Please kindly note you must make sure to use the bike in normal and suitable condition without unauthorized disassembly, modification, abnormal, overload or excessive use, impact, accidents etc.
And bicycle consumables include tires, brake pads, chain, cassette etc are not in warranty area if they are in good condition and works well when you receive the bike.
Since 2013, Frey Bike has been making bikes and exporting them worldwide. We, Frey Bike company, have been actively developing and supplying high-performing electric bikes for all valuable riders since 2013. In the past 9 years, we have endeavoured to advance e-bike manufacturing processes, explore new technologies, maximize e-bikes capabilities. Moreover, we are devoted to supporting e-bike communities for cycling enthusiasts in China and throughout the world.