Question 1

1. HOW TO FIND YOUR MODEL, SIZE AND COLOR

Accepted Answer

If you know about FREY bikes and you have plan to order the determined model, just find out the bike model in product list and choose suitable size and color available to order.
If you have not final decided what bike to order, you can contact us to tell you specific needs and we will advise or recommend some model for your choice
About size to choose, general advice for the size fit for different height riders as below for reference:
M size 165-175cm, L size: 170-185cm, XL size: 180-195cm
You can also find a detailed geometry chart for the model in the product page. And you can check and decide the size by yourself.

Question 2

2. WHAT IS THE ORDER LEAD TIME

Accepted Answer

For small quantity order 1-5units, lead time for the order ready to delivery is 20-30 days. Depend on the model, size, color and quantity. We will confirm a lead time after checking your order.

Question 3

3. WHAT'S THE PRODUCT WARRANTY

Accepted Answer

We offer 2 years warranty for electrical system include battery, charger, motor system and bike framework after you receive the bike.
Please kindly note you must make sure to use the bike in normal and suitable condition without unauthorized disassembly, modification, abnormal, overload or excessive use, impact, accidents etc.
And bicycle consumables include tires, brake pads, chain, cassette etc are not in warranty area if they are in good condition and works well when you receive the bike.

Question 4

4. ARE FREY E-BIKES LEGAL IN AUSTRALIA

Accepted Answer

All our Frey eBikes have been limited to a maximum speed of 25 km/h and 250 Watts in line with Australian Law. For use on private property bikes can be unrestricted to factory default spec.

Question 5

5. HOW LONG HAS FREY BEEN MAKING E-BIKES.

Accepted Answer

Since 2013, Frey Bike has been making bikes and exporting them worldwide. We, Frey Bike company, have been actively developing and supplying high-performing electric bikes for all valuable riders since 2013. In the past 9 years, we have endeavoured to advance e-bike manufacturing processes, explore new technologies, maximize e-bikes capabilities. Moreover, we are devoted to supporting e-bike communities for cycling enthusiasts in China and throughout the world.

Question 6

6. CAN EXTENDED WARRANTY BE PURCHASED

Accepted Answer

Yes Frey offer both a six month and 12 month extended warranty program.

Question 7

7. WHAT IS THE TOTAL WAIT TIME FROM ORDER TO DELIVERY TO DEALER

Accepted Answer

Typically it is 90-120 days depending on the demands of the Frey Factory.

Question 8

8. WHERE ARE FREY E-BIKES MADE

Accepted Answer

Frey e-bikes are manufactured in China.

FAQ